Accessibility Statement

We build to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. We consider the platform partially conformant: most of it meets the standard, and the parts that do not are listed below rather than left for you to discover.

We also design against Section 508 of the Rehabilitation Act, so that government and public-sector customers can evaluate the product against the standard that binds them. A VPAT is available to enterprise customers on request.

• Semantic HTML, landmark regions, and headings in a meaningful order, so a screen reader can navigate structurally.
• Full keyboard operability, with a visible focus indicator on every interactive element and no keyboard traps.
• Text alternatives for meaningful images; decorative images are hidden from assistive technology.
• Colour contrast checked against the 4.5:1 requirement for body text, and colour never used as the only way information is conveyed.
• Form fields with associated labels, and errors announced in text rather than signalled only by colour.
• Layouts that reflow to 320 px and tolerate 200% zoom without loss of content or function.
• Respect for the operating system's reduced-motion preference.

These are the areas we know fall short. Each is on the roadmap, and the workaround is stated so you are not stuck in the meantime.

• Uploaded documents. A scanned PDF a customer uploads carries whatever accessibility its author gave it — often none. Our viewer cannot add structure that was never in the file. The extracted text view is the accessible path through such a document.
• Charts in analytics. Usage and reporting charts convey their data visually and are not yet fully exposed to assistive technology. Ask support@elawplatform.com and we will send the underlying figures.
• Streaming AI responses. Text that arrives incrementally can be announced unpredictably by some screen readers. The completed response is announced once generation finishes.
• Third-party screens.Payment and checkout pages are served by Stripe and are governed by Stripe's own accessibility conformance, which we do not control.

New interfaces are reviewed by hand before release: navigated by keyboard alone, checked with a screen reader, and inspected at 200% zoom. This is a self-assessment. We have not commissioned an independent audit, and we say so rather than implying a certification we do not hold.

If any part of the platform is not usable for you, tell us — this is the fastest way to get it fixed, and we treat these reports as defects, not suggestions.

Email accessibility@elawplatform.com with the page, what you were trying to do, and the assistive technology and browser you were using. We acknowledge within two business days and give you an assessment and a target date within ten. Where a fix will take time, we will offer a workaround or an alternative means of completing the task.

If you need information from the Service in an alternative format, or a reasonable accommodation to use it, write to accessibility@elawplatform.com. There is no charge, and asking never affects your account, your price, or your service — the same non-discrimination commitment we make for privacy requests in Your Privacy Choices.

If you are not satisfied with our response, escalate to legal@elawplatform.com and a member of the leadership team will review it. This statement does not waive any right you have under the Americans with Disabilities Act or equivalent law.